Important note – at the moment of writing this review Spiceworks did not support Windows 10, perhaps, it will be corrected in future versions.
Spiceworks installation is very simple: you need to download installer from their website, run it on your Windows computer and you are ready to start working. No SLA policies, reaction times are set manually.Accounts are linked to Spiceworks server.“Native” integration with Active Directory (only for portal authorization).IT infrastructure and mobile devices management with Inventory app.Powerful report builder with a possibility to export in XLS.
Below I have listed main pros and cons of Spiceworks: Pros At the same time you will have to give up on some things that are available in similar systems. If you are looking for a HelpDesk for your IT support and you don’t want to waste too much time on its implementation, then Spiceworks is the best fit for you, as it’s installation and setup takes only 10 minutes. On the one hand it is completely free and on the other hand it’s made for people who do not want to waste time on learning and installation, which is completely opposite of Request Tracker. Spiceworks is a unique product of its kind. Spiceworks is a free HelpDesk and inventory management system designed for IT support services and working locally on Windows server with authorization at .īecause system’s interface contains some ads in the corner I will be making screenshots not of the entire window, like in previous reviews, but of selected area.